FAQ
Frequently Asked Questions
Q1: How do I place an order?
Select product specifications and quantity, click “Add to Cart,” then checkout.
Q2: Can I modify my order?
Orders are processed quickly. Contact customer service immediately for changes.
Q3: What payment methods are accepted?
Credit cards, PayPal, and some local payment methods depending on your region.
Q4: Is payment secure?
We use secure payment gateways to encrypt and safely transmit your information.
Q5: How long will delivery take?
Generally 7–15 business days to US/Europe; exact timing may vary.
Q6: Is tracking available?
Tracking numbers are provided after shipment for real-time status updates.
Q7: How can I request a return or exchange?
Contact customer service within 14 days with order number and issue details.
Q8: Do I need to pay for return shipping?
We cover shipping for quality issues; otherwise, return shipping is your responsibility.
Q9: What if the product has quality issues?
Contact customer service for return, exchange, or refund options.
Q10: What if the size or color doesn’t fit?
Check the size chart before ordering; return/exchange if necessary.
Q11: How do I create an account?
Click “Sign Up” and fill in your information to create an account.
Q12: Is my personal information safe?
Information is only used for order processing and services; never shared with third parties.
Q13: Can I cancel my order?
Orders can be cancelled within 2 hours; contact customer service immediately.
Q14: Do you ship internationally?
Yes, shipping fees and delivery times vary by location.
Q15: Are products covered by warranty?
Some products include a manufacturer warranty; check product description.
Q16: Can I combine multiple orders for shipping?
Separate orders cannot be combined after checkout; place one order for multiple items.
Q17: What should I do if my tracking number is not working?
Tracking updates may be delayed; wait 24–48 hours or contact customer service.
Q18: Can I change my shipping address after placing an order?
Changes are only possible if the order is not yet processed; contact customer service.
Q19: Do you offer gift packaging?
Currently we do not offer gift packaging; standard packaging is used.
Q20: How do I contact customer service?
Use the website contact form, live chat, or email at tongyida33@gmail.com.