1. Order Processing
All orders are processed within 1-3 business days after payment is confirmed. Customized or bulk orders may take longer.
2. Shipping Methods & Delivery Time
We offer several shipping methods, including Standard Shipping, Expedited Shipping, and Express Shipping (DHL/UPS/FedEx).
- Standard Shipping: 10–20 business days
- Expedited Shipping: 7–12 business days
- Express Shipping: 3–7 business days
3. Shipping Fees
Shipping fees are calculated at checkout based on destination and package weight/volume. Free shipping is available for orders over $100.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package on our website or the carrier’s official site.
5. Shipping Insurance
To ensure your order is protected, we offer optional Shipping Insurance at checkout.
- With insurance, your order is covered against loss, theft, or damage during transit.
- If you choose not to purchase insurance, we are not responsible for any lost, stolen, or damaged packages once they leave our warehouse.
6. Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping fee.
7. Delivery Delays
Delivery times are estimates and may be affected by customs clearance, holidays, weather conditions, or global shipping disruptions. We are not liable for delays beyond our control.